Policies

Plan Your Event

Welcome to the Gathering by Chartwells!

Our mission is to provide you with exceptional quality, exceptional service and a creative cutting edge culinary experience. Our professional staff is available to assist in planning your special event Monday-Friday 8:00 A.M. - 5:00 P.M. Please contact our offices at (903) 334-6776 for customized service and menus.

Policies & Procedures

To ensure optimal selection and the best possible service we kindly ask that events be booked at least seven business days in advance. We understand events arise unexpectedly and we will do our best to accommodate your needs.

Guest Counts

We kindly request a confirmed number of guests be specified five business days prior to the event. This number is considered the guaranteed guest count.

Event Time

Events are billed in three-hour increments. Events exceeding the three-hour limit will be subject to additional service fees.

Cancellation

Cancellations Must be made by email or phone four business days prior to event for no charge. Any Cancellations made on three business days or later will be billed 20% of total bill. Call (903) 334-6776 to apply a credit card payment.

Service Fee

A 20% service fee on all Food and Beverage will be add to all full service contracts.

Serviceware & China

All disposable service ware will be furnished as accompaniment to all attended events; we provide high quality disposable plastic ware. Some exceptions apply to orders that are deliver/pick ups. China and glassware are available for an additional charge of $2.25 per person.

Linen

Tablecloths are supplied for all food and beverage service tables at events. Tablecloths for non-food tables are available for an additional $14.00 per table.

Tax Exempt

We request tax-exempt forms be emailed to our office at Ross.Morrill@compass-usa.com three business days prior to the event.

Billing & Payment

A form of payment (purchase order or credit card) is kindlyrequested five business days prior to the event date. We ask that contracts be paid in full within thirty business daysfollowing the event. Non TAMUT affiliated events must be paid day of service.

Special Diets

Special diets are accommodated upon request, we kindly request that your needs be submitted as soon as possible. Additional Charges may apply.

Meeting Room & Equipment

Please reserve all non-food related equipment by contacting Tammy Graham at (903) 223-3111. This will include room reservation, set and room configuration, audio visual and other general information.

Chartwells at TAMU Texarkana
Catering

7101 University Ave
Texarkana, TX 75503
903.334.6776